HELP CENTER

How can I check the status of my BJs.com order?

NOTICE: Delivery of online orders remains available however, there may be delays due to high demand and inventory availability in certain categories. If your order is shipping via UPS, BJ's recommends that you enroll in the free service, UPS My Choice. This allows you to receive automated delivery updates and to manage all your UPS small parcel deliveries. You can also track all of your BJs.com orders at: https://www.bjs.com/account/manageOrders

There are two easy ways to check the status of your BJs.com order.

1..  Use our easy to use automated system by calling 800-257-2582 any time of the day or night by calling.

  • Choose option 2 for BJs.com or order questions
  • Your latest order details will be provided

2..  Signing into your BJs.com account:

  • Sign into your BJs.com account.
  • Hover the mouse over your name in the top right of the screen and click on Track Order.
  • Check Order Details next to the relevant order.
  • On the "Online Order Detail" page, a tracking number and shipping method will be available once the order has shipped.

After the order ships, you will also receive an email from BJ's with a tracking number. Follow the link in that email to the carrier's Web site to track your delivery OR contact the carrier directly to track your order.

If you chose the Pick Up In-Club method, first confirm the location of the Club where your order was picked and then check on the order's pick-up availability times.

If you have any questions or issues regarding your order please click here and select email reason, BJs.com Order & Delivery. Leave your order number and a brief description.